Can I cancel anytime?
Yes — all plans are month-to-month with no cancellation fees. Cancel from your account dashboard with one click.
What happens to unused sessions?
Unused sessions do not roll over. They reset monthly. Upgrading mid-month gives you the new session count immediately.
Can I switch plans anytime?
Yes — upgrade instantly. Downgrades take effect at the next billing cycle. Changes are prorated fairly.
Does my loyalty program work with memberships?
Yes — active subscribers earn 50 bonus points per month on top of their service points. Higher plans earn more.
Is there a setup fee?
No setup fees on any plan. Care Plan and Business Shield activate immediately after first payment.
What counts as a support session?
Any remote or on-site service interaction up to 1 hour. Longer engagements use additional session credits proportionally.