Myissues TechFix is committed to protecting your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy legislation.
We collect personal information that you voluntarily provide when using our services, including: your full name, business name, email address, mailing address, province, and billing information. We collect this information when you create an account, book a service session, request a quote, or contact our support team.
When you authorize a remote support session, we collect session logs, device identifiers, operating system information, and connection metadata. This data is used solely for service delivery and is deleted within 90 days of session completion unless required for dispute resolution.
We collect anonymized data about how you interact with our website, including pages visited, time on page, and referral sources. This data is aggregated and cannot be used to identify individual users. We use this data to improve our services.
Payment card data is processed exclusively by our PCI-DSS compliant payment processor. Myissues TechFix does not store, transmit, or have access to full card numbers, CVV codes, or banking credentials at any time.
We use your personal information to provide, manage, and improve our remote IT support services — including scheduling sessions, communicating with you about your account, and delivering technical assistance.
Your contact and payment information is used to process payments, generate invoices, and manage your subscription or service agreements.
We may contact you regarding your service requests, account status, scheduled maintenance, or important security notices. Marketing communications are opt-in only and you may unsubscribe at any time.
We may use or disclose your information when required by law, court order, or regulatory authority, including compliance with Canada's Anti-Spam Legislation (CASL) and the Personal Information Protection and Electronic Documents Act (PIPEDA).
Myissues TechFix does not sell, rent, or trade your personal information to any third party for commercial purposes. Your data is not monetized.
We share limited data with trusted third-party service providers who assist in operating our platform — including payment processors, cloud hosting providers, and customer support tools. All providers are contractually bound to protect your data and may not use it for any other purpose.
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified via email and/or prominent notice on our website of any such change in ownership.
All data transmitted between you and Myissues TechFix is encrypted using TLS 1.3. Remote support sessions use end-to-end encrypted connections. Data at rest is encrypted using AES-256.
Access to personal data is restricted to authorized personnel on a need-to-know basis. All staff with access to client data undergo background screening and are subject to confidentiality agreements.
In the event of a data breach affecting your personal information, we will notify you and the relevant Canadian privacy authority within 72 hours of discovery, as required by PIPEDA breach reporting obligations.
You have the right to request access to the personal information we hold about you. We will provide this information within 30 days of a verified request.
If you believe personal information we hold is inaccurate or incomplete, you may request a correction at any time.
You may withdraw consent to the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions. Withdrawal of consent may affect our ability to provide services to you.
If you believe we have not handled your personal information in accordance with PIPEDA, you may file a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.
We retain your personal information for as long as your account is active or as needed to provide services. You may request account deletion at any time.
After account closure, we retain minimal data required for legal, tax, and audit purposes for a period of 7 years, as required by Canadian tax law. Technical session logs are deleted within 90 days of account closure.
Our services are intended for business and adult use only. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that a minor has provided personal information, we will delete it immediately.
Myissues TechFix has designated a Privacy Officer responsible for overseeing compliance with this policy and PIPEDA. To exercise your rights, make an inquiry, or file a complaint, contact us through our support portal or submit a message via our contact page.
We will acknowledge your privacy request within 5 business days and provide a full response within 30 calendar days, as required by PIPEDA.