Please read these terms carefully before using our services. By using Myissues TechFix, you agree to be bound by this agreement.
By accessing or using any services provided by Myissues TechFix ('Company', 'we', 'us', or 'our'), including our website, client portal, and remote support sessions, you ('Client', 'you', or 'your') agree to be bound by these Terms of Service. If you do not agree to these terms, you must not use our services. These terms constitute a legally binding agreement between you and Myissues TechFix.
Myissues TechFix provides remote IT support, managed IT services, cybersecurity monitoring, AI integration consulting, cloud migration assistance, and related technology services to individuals and businesses across Canada. All services are delivered remotely via secure, encrypted connections. Specific services and pricing are outlined in your selected service plan or custom service agreement.
To use our services, you must be at least 18 years of age, have the legal authority to enter into binding contracts, and be located in Canada or have Canadian-based devices requiring service. By using our services, you represent and warrant that you meet these requirements. Business accounts must be registered or operating entities with a valid Canadian business address.
To access certain features, you must create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized use of your account. Myissues TechFix will not be liable for any loss or damage arising from your failure to safeguard your login credentials. We reserve the right to suspend or terminate accounts that violate these terms.
By initiating a remote support session, you expressly authorize Myissues TechFix technicians to access and operate your device(s) for the purpose of diagnosing and resolving the reported issue only. This authorization is session-based — we do not retain persistent access to your devices. All sessions are logged for quality assurance and security purposes. You retain the right to terminate any session at any time by closing the remote access application.
For standard remote repair sessions, if our technician is unable to resolve the reported issue, no charge will be applied for that session. This guarantee applies to individual remote repair sessions and does not apply to managed IT plan subscriptions, consulting engagements, ongoing monitoring services, or situations where the issue is caused by hardware failure, third-party software licensing, or factors outside our technical control. Determination of whether an issue has been 'resolved' rests with our senior technician's professional assessment.
Subscription plans are billed monthly or annually as selected at time of purchase. One-time service fees are charged upon session completion. All prices are in Canadian dollars (CAD) and are exclusive of applicable taxes. Payment is processed via our secure payment processor. Failed payments may result in service suspension after 5 business days notice. You authorize us to charge your payment method on file for all applicable fees. Refunds are issued at our discretion and in accordance with our refund policy.
Monthly subscription plans may be cancelled with 30 days written notice through your client portal. Annual plans may be cancelled within 14 days of purchase for a prorated refund. After 14 days, annual plans are non-refundable but remain active until the end of the billing period. To cancel, log in to your Client Portal, navigate to Subscription Settings, and follow the cancellation steps. You will receive written confirmation within 2 business days.
You agree not to use our services to: engage in any illegal activity; attempt to access systems, data, or networks without authorization; distribute malware, ransomware, or harmful software; harass, threaten, or harm any individual; attempt to disrupt or overload our platform infrastructure; reverse engineer, decompile, or extract proprietary information from our systems; or use our services to compete with or replicate our business. Violation of these terms may result in immediate account termination without refund.
Myissues TechFix will maintain the confidentiality of your business data accessed during service sessions. We do not copy, store, or transmit your files or data without your explicit consent, except as required for service delivery (such as diagnostic logs). Upon request, we will execute a Non-Disclosure Agreement (NDA) for clients in regulated industries. Our full data handling practices are governed by our Privacy Policy.
To the maximum extent permitted by applicable Canadian law, Myissues TechFix shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services — including data loss, business interruption, or loss of profits — even if we have been advised of the possibility of such damages. Our total liability to you for any claim arising from our services shall not exceed the amount paid by you to Myissues TechFix in the three months preceding the claim.
Our services are provided 'as is' and 'as available' without warranties of any kind, either express or implied, to the extent permitted by law. We do not warrant that our services will be uninterrupted, error-free, or completely secure. While we employ industry-standard security practices, no digital service can guarantee absolute security.
All content, trademarks, logos, and intellectual property on the Myissues TechFix platform are owned by or licensed to Myissues TechFix and are protected by Canadian intellectual property law. You may not reproduce, distribute, or create derivative works from our content without express written permission. Your use of our services does not grant you any ownership rights in our intellectual property.
These Terms of Service are governed by the laws of the Province of Saskatchewan and the federal laws of Canada applicable therein. Any dispute arising from these terms shall first be addressed through good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to binding arbitration in accordance with the Arbitration Act (Saskatchewan). You and Myissues TechFix waive the right to participate in class action proceedings.
We reserve the right to modify these Terms of Service at any time. Material changes will be communicated to active account holders via email at least 14 days before taking effect. Continued use of our services after the effective date of changes constitutes acceptance of the updated terms. The current version of these terms is always available at myissuestechfix.com/terms.
For questions regarding these Terms of Service, to request a service agreement, or to inquire about NDA options, please contact us through our support portal or client portal. We respond to all legal inquiries within 5 business days.