Client Ecosystem›Service History

Your Service History

Thompson Design Studio — Business Shield Plan · Member since Nov 2025

🏠 Overview 🛡️ Membership 💼 VIP Plans 🏆 Loyalty 📋 Service History 🔁 Renewal

📋

Total Services

💳

$756

Total Invested

🏆

856

Points Earned

🛡️

1 service

Under Warranty

👤

Alex T.

Dedicated Tech

💎 Business Shield Member Benefits Applied:

2 monthly check-ins included · 15% discount on all repairs · Dedicated technician (Alex T.) · Priority response

Service Records — Last 6 Months

AllRemoteHardwareNetworkSecurity

Service

Description

Cost

Status

Points

🖥️

Remote Support

May 12, 2026

Microsoft 365 email configuration and Outlook profile rebuild

Technician: Alex T. · 45 min

$89

Completed

+89 pts

📊

Monthly Check-In

May 1, 2026

Monthly health check — 3 devices reviewed, updates applied

Technician: Alex T. · 30 min

Included

Completed

+50 pts

🔧

Hardware Repair

Apr 18, 2026

SSD replacement — 500GB NVMe, data migrated from failing HDD

Technician: Marcus L. · 3 hrs

$219

Under Warranty

+219 pts

📡

Network Service

Apr 3, 2026

Router firmware update and WiFi channel optimization

Technician: Alex T. · 1 hr

$149

Completed

+149 pts

🔐

Security Audit

Mar 20, 2026

Quarterly security posture review — 12 findings, 11 resolved

Technician: Sarah K. · 4 hrs

$299

Completed

+299 pts

📊

Monthly Check-In

Mar 1, 2026

Monthly health check — all systems green, 1 pending update

Technician: Alex T. · 30 min

Included

Completed

+50 pts

Showing 6 of 24 total service records. View all records →

Monitored Devices

💻

Dell XPS 15

Laptop · Last checked May 1, 2026

Healthy

💻

HP EliteBook 840

Laptop · Last checked Apr 18, 2026

Warranty

📡

Office Network

Network · Last checked Apr 3, 2026

Healthy

Business Shield plan monitors up to 15 devices. Currently using 3/15. Manage plan →

Client Ecosystem›Service History

Your Service History

Thompson Design Studio — Business Shield Plan · Member since Nov 2025

🏠 Overview 🛡️ Membership 💼 VIP Plans 🏆 Loyalty 📋 Service History 🔁 Renewal

📋

Total Services

💳

$756

Total Invested

🏆

856

Points Earned

🛡️

1 service

Under Warranty

👤

Alex T.

Dedicated Tech

💎 Business Shield Member Benefits Applied:

2 monthly check-ins included · 15% discount on all repairs · Dedicated technician (Alex T.) · Priority response

Service Records — Last 6 Months

AllRemoteHardwareNetworkSecurity

Service

Description

Cost

Status

Points

🖥️

Remote Support

May 12, 2026

Microsoft 365 email configuration and Outlook profile rebuild

Technician: Alex T. · 45 min

$89

Completed

+89 pts

📊

Monthly Check-In

May 1, 2026

Monthly health check — 3 devices reviewed, updates applied

Technician: Alex T. · 30 min

Included

Completed

+50 pts

🔧

Hardware Repair

Apr 18, 2026

SSD replacement — 500GB NVMe, data migrated from failing HDD

Technician: Marcus L. · 3 hrs

$219

Under Warranty

+219 pts

📡

Network Service

Apr 3, 2026

Router firmware update and WiFi channel optimization

Technician: Alex T. · 1 hr

$149

Completed

+149 pts

🔐

Security Audit

Mar 20, 2026

Quarterly security posture review — 12 findings, 11 resolved

Technician: Sarah K. · 4 hrs

$299

Completed

+299 pts

📊

Monthly Check-In

Mar 1, 2026

Monthly health check — all systems green, 1 pending update

Technician: Alex T. · 30 min

Included

Completed

+50 pts

Showing 6 of 24 total service records. View all records →

Monitored Devices

💻

Dell XPS 15

Laptop · Last checked May 1, 2026

Healthy

💻

HP EliteBook 840

Laptop · Last checked Apr 18, 2026

Warranty

📡

Office Network

Network · Last checked Apr 3, 2026

Healthy

Business Shield plan monitors up to 15 devices. Currently using 3/15. Manage plan →