If you recognise two or more of these symptoms, this guide is for you. Follow every step in order for best results.
90% of random disconnection issues are resolved by power-cycling your router.
Unplug power from both router and modem. Wait 60 seconds. Plug modem in first, wait 30 seconds, then plug in router.
Outdated WiFi adapter drivers are a major cause of random disconnections on Windows.
Windows will disconnect your WiFi adapter to save power — this causes random drops.
This setting is especially problematic on laptops.
Your ISP's DNS servers can be slow or unreliable. Google and Cloudflare DNS are much faster.
WiFi channels can overlap with neighbors' networks, causing drops — especially on 2.4GHz.
Log into your router admin panel and change the WiFi channel to 1, 6, or 11 (for 2.4GHz) or a less congested channel (for 5GHz).
If all else fails, the problem may be with your internet service provider.
Run a speed test at fast.com or speedtest.net during a drop. If speeds are much lower than your plan, call your ISP.
Your problem should now be resolved. We recommend booking a free follow-up check to make sure everything is running as expected and to prevent future issues.
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